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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50543890 |
Description Activated On: 9/29/2025 12:23:50 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position will be responsible for researching discrepancies with driver license records to correct and resolve errors. To perform this duty the Clerk 3 will assist field staff, Driver License Centers, and other Department staff as well as field questions and complaints from the general public and legislative offices. This position is responsible for researching driver license records and microfilm to determine eligibility for a Real ID. This unit reviews documents such as microfilm/microfiche and EDMS documentation to determine if the documents retrieved satisfy Real ID laws, policies, and guidelines. Additional requirements include preforming audit reviews for PA Real ID holders’ documentation, as well as pre-verify documentation for those applying for Real ID. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Primary responsibility is the receipt, investigation, review, determination and correction of REAL ID product issues. This entails providing real-time support for the DL field staff on REAL ID questions and needed fixes, working and collaborating with various internal DVS staff, and ensuring that REAL ID issuance can be achieved while also meeting federal REAL ID requirements (6 CFR 37). Reviews identity and residency documents to ensure compliance with DHS and Department guidelines. Identity documents to review include Birth Certificates, Certificates of U.S. Citizenship, Certificates of Naturalization, U.S. Passports, adoption paperwork, court orders, marriage certificates, and various immigration documents. The review includes ensuring documents are valid, signed and/or certified by the appropriate authorities, and any special acceptance or requirements were met prior to REAL ID program approval. This position analyzes complicated situations by researching and inquiring within PennDOT’s DL&C system and |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Assisting Driver License Center staff and other DVS staff to make needed corrections to customers’ records and products requires strong analytical skills, careful review of submitted documentation and electronic records, as well as thorough knowledge of the mechanics of the DL&C IMS system. Independent decisions must be made to determine the course of action necessary to correct Real ID holders’ and applicants’ products and ensure state and federal requirements are met as well. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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