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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50559746 |
Description Activated On: 5/12/2025 2:32:43 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position is assigned to a Driver License Center Team that provides driver licensing services to the public. It involves Mostly counter work issuing driver licensing products. Works in direct contact with customers. Provide support for the Center Team and report directly to the Center Supervisor. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Work involves direct contact with customers by means of verification of applicant identification, completion of application forms, as well as entering information into on-line driver license application software. Perform all counter processing functions providing all aspects of Driver Licensing Functions. Have knowledge of and understand the policies and procedures set forth by the Bureau of Driver Licensing. Have basic knowledge of state and federal laws and regulations, which impact the Driver License Program. Administers standardized knowledge tests to evaluate the applicant's understanding of motor vehicle code, driving laws, and associated traffic control devices. Perform vision screening exams for visual acuity is given to all applicants using a telebinocular instrument. Process and verify all customer documents and applications for products issued at Driver Licensing Centers. Data enters applicant test results and customer applications for driver license services into on-line software systems using a PC terminal. Strictly adheres to all aspects of Driver Vehicle Service Customer Service Policy Work overtime and travel to other DL Centers when required. Safety: Assess your environment and be responsible for your safety, the safety of co-workers, and the public. Attend required safety training and adhere to the requirements of all safety manuals, policies, and laws. Immediately report to your supervisor any incident, unsafe practice, or near miss. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols, and appropriately react in the event of an incident. Promote a Culture that emphasizes Safety as a core value. Immediately stop any unsafe actions. Responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction. Complies with all aspects of the Fee Waiver Guidelines. Performs other related duties as required. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Administer Knowledge Tests either electronically or verbally and Eye Test Examination and process test results. Evaluate US and Immigration Documentation for validity, irregularities and possible fraud. Review and verify all required documentation for customers eligible of receipt of products issued at the Driver Licensing Center. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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