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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50570027 |
Description Activated On: 9/4/2025 3:01:37 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position serves as a Penndot Driver License Examiner Assistant and plays a significant role in promoting highway safety by assisting with the processing of counter customers at the Driver License Center, with a critical component being the examination of identity documents to combat identity theft and fraud. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. The Drivers License Examiner Assistant is assigned to a Driver License Center that provides driver licensing and associated services to the public. Work involves greeting customers professionally, direct contact with customers by means of verification of applicant identification, completion of application forms, as well as entering information into on-line driver license application software. Disseminates applicable forms and informational brochures based on customer need. Administers standardized knowledge tests to evaluate the applicant’s understanding of motor vehicle code, driving laws, and associated traffic control devices. A vision screening for visual acuity is given to all applicants using a telebinocular instrument. Data enters applicants test results and customer applications for driver license services in on-line software systems using a PC terminal. Independently responds to questions and/or concerns posed by the public. Must be knowledgeable about the services provided and the requirements associated with each service, including but not limited to the minimum requirements to obtain REAL ID or non-REAL ID products. Provides customers with information or services relating to driver’s license or identification card renewals, duplicates, out-of-state transfers, obtaining a Motorcycle license, obtaining and maintaining a CDL, be familiar with the various commercial license restrictions and endorsements and the requirements for each. Produces Restoration Requirements Letters upon request for customers appearing in person. Responsible for ensuring that the correct fee waiver code is used, and properly documented whenever a fee waiver is necessary to process a customer transaction. Complies with all aspects of the Fee Waiver Guidelines. Strictly adheres to all aspects of Driver and Vehicle Services Customer Service Policy Work overtime and travel to other Driver License Centers when needed. Correctly process and abide by all REAL ID regulations Always Maintain a Clean, Organized and Accessible work area. Issues and scans Non-Native Born US Citizen/Non-US Citizen Courtesy Form – Additional Information Required to Process (DL-160) as required to customers. Adhere to and understands all Title VI requirements as it relates to job functions and customer service. Safety 1. Assess your environment and be responsible for your safety, the safety of co-workers, and the public. 2. Attend required safety training and adhere to the requirements of all safety manuals, policies, and laws. 3. Immediately report to your supervisor any incident, unsafe practice, or near miss. 4. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols, and appropriately react in the event of an incident. Performs other related duties as required. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Administer knowledge tests and eye test and process the results. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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