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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50591130 |
Description Activated On: 4/2/2026 4:13:12 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Moves Penn DOT forward by maintaining a strong relationship through communicating with all internal and external Incident Management Patrons (Police, Fire, EMS, Penn DOT Maintenance, Press Office, I-95 Corridor Coalition) and our Advance Tracker Info Partners (KYW Traffic Center, US Traffic Network and the television news media. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. This position is technical work monitoring, evaluating and coordinating communications for real-time traffic conditions at a twenty-four hour Department of Transportation Regional Traffic management Center (RTMC). An employee in this job monitors, evaluates, and disseminates information concerning emergency and non-emergency traffic conditions. Work is performed by receiving and monitoring information on traffic incidents and conditions from multiple sources such as police scanners and the operation of cameras to confirm and identify traffic events, verifying incidents with appropriate authorities, dispatching information over two-way radios and telephone units, evaluating and determining the course of action, recommending modified traffic routes, entering information into computer systems including, but not limited to, the Road Condition Reporting System (RCRS) and operating Intelligent Transportation Systems (ITS) equipment through the use of ATMS, ramp metering and traffic signal software. Work also involves dispatching Freeway Service Patrols (FSPs) and coordinating traffic assistance with Department personnel and other incident and emergency management agencies. Work is performed independently within established policies and procedures and is reviewed for technical accuracy and completeness by the RTMC Floor Supervisor-P.M.Shift In addition, employee will have understanding of ITS field device equipment including but not limited to: CCTV, DMS, ramp meter and traffic signal and travel time systems, including knowledge and understanding of maintenance requirements associated with ITS field device equipment and associated cabinet equipment and communications network, including in-field troubleshooting. EXAMPLES OF WORK: • Receives and monitors information on traffic incidents and conditions from multiple sources. • Coordinates communications with law enforcement, PA State Police (PSP) watch officers, emergency response and incident management entities, Dept. Personnel and others concerning traffic issues and disruptions. • Dispatches Dept. FSPs and coordinates specific FSP incident deployments with local law enforcement agencies. • Verifies reported incidents with Department personnel, PSP and the PA Emergency Management Agency (PEMA). • Determines the severity level of an incident and executes the appropriate incident response protocols, policies, and procedures based on existing and predicted traffic conditions. • Recommends modified emergency detour routes if conditions or closures exist which render a preplanned detour route unusable. • Operates ITS field devices, such as Closed-Circuit Television (CCTV) cameras, Dynamic Message Signs (DMS) and Highway Advisory Radio (HAR), to assist in directing traffic and disseminating incident information to the traveling public. • Submits help desk tickets to the bureau of Information Systems to report software malfunctions and notifies ITS personnel for resolution of hardware device malfunctions. • Enters information on Department’s traffic and incident management software such as the Road Condition Reporting System (RCRS) for recording, tracking and monitoring incidents. • Collects, evaluates and prepares data needed to produce accurate progress reports, operator logs, documents and matrices for RTMC operations. • Briefs the incoming shift operator of all active incidents and significant activities of the prior shift. • Answers questions from county, district, and central office personnel pertaining to roadway incidents and conditions and associated actions. • Participates in required emergency transportation operations training, including required National Incident Management System (NIMS) training. • Performs other related work as required. SAFETY Assess your environment and be responsible for your safety, the safety of co-workers, and the public. Attend required safety training and adhere to the requirement of all safety manuals, policies, and laws. Immediately report to your supervisor any incident, unsafe practice, or near miss. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols, and appropriately react in the event of an incident. --Promote a CULTURE that emphasizes SAFETY as a core value: -Immediately stop any unsafe actions. -Incorporate safety into all discussions, deliberations, and decisions -Continuously communicate the safety direction. -Inspire employees to be a MODEL for safety. -Encourage and support safety initiatives and programs by participating and involving staff. -Recognize safety daily. -Acknowledge EXTRAORDINARY achievements -Learn and improve through After Action Reviews (AAR's) -Enforce accountability. Succession Planning: Employees: Take an active role in succession planning by completing a Career Development Plan in collaboration with the supervisor. Participate in knowledge management/transfer by identifying key aspects of the job and sharing explicit and tacit program/technical knowledge with other employees. Fair Labor Standards Act (FLSA) For Rank and File employees: Unless directed otherwise by your supervisor or manager, comply with stated work hours for the 7.5/8.0 hour day. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Work Assignments are established by the RTMC Floor Supervisor-P.M.Shift. Performance Standards are mutually formulated by the employee and the Supervisor and received on a quarterly basis. Emphasis on customer service, maintaining partnerships, operational improvements, teamwork and continuing ITS education |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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