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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50591267 |
Description Activated On: 7/10/2026 10:41:30 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position is a Clerical Assistant 2 (seasonal) assigned to the LIHEAP program at the Erie County Assistance Office. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. MAJOR DUTIES: -Data enter requests for application processing and clerical initiation. -Do file clearance on all new individuals to be added to an existing budget. -Open and date-stamp mail. -Enter crisis situations for LIHEAP applications into Crisis Database. -Scan documentation to case records that has been submitted by clients by mail, email, fax and Compass. -Answer calls received on LIHEAP Switchboard. Direct calls and voicemails to appropriate personnel. -Gather, sort, scan, and purge applications. -Demonstrate a thorough knowledge of CIS and data entry procedures, including File Clearance (AP) and Case Narratives. -Maintain confidentiality and security of client Information. -Maintain assigned equipment, assuring it is functional. -Regularly attend meetings, conferences and training as scheduled by managers and supervisors. -Perform other related duties as assigned. ESSENTIAL JOB FUNCTIONS • Frequently moves throughout an office to perform daily job functions. • Frequently files and transports files, work documents, etc., throughout the work site. • Constantly operates various types of office equipment such as; but not limited to, personal computers, copy machines, fax machines, data entry devices, scanners, carts, telephones, calculators, etc. • Constantly interacts with employees, customers and management while frequently simultaneously utilizing various computer applications. • Constantly uses computer applications to generate written communication by utilizing forms, memos, emails, narratives, etc. • Constantly communicates verbally with staff, clients, and public. • Constantly gathers, assembles and evaluates information provided via telephone, mail and/or face-to-face. • Constantly interprets written and verbal instruction to complete job tasks. • Constantly interprets and applies OIM and clerical support policies, procedures and regulations. • Frequently learn job related materials through various media and teaching methods. • Constantly interact objectively and with sensitivity to employees, applicants, customers, management in stressful or difficult situations. • Maintains and posts control logs, records, schedules, etc. • Frequently-constantly, sitting on an adjustable chair for extended periods of time; may stand as desired. WORK CONDITIONS •Assigned work duties are performed in a controlled office environment. •In Counties with District Offices, employees may be reassigned to different worksites due to operational needs. Reassignments will be made in compliance with contract language |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Completes routine work according to procedures and deadlines. Is Responsible To Ensure Proper and Judicious Leave Usage In Accordance With Departmental and Local Procedures. Refers/Informs Complex Or Unusual Situations For Supervisory Review, Approval or Action. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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