Commonwealth of Pennsylvania

POSITION DESCRIPTION FOR JOB POSTING

Position Number:  50659785

Description Activated On:  12/22/2025 3:00:04 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. 

 The employee in this position reviews extensive Protective Services documentation contained within the Protective Services application to review and monitor the 52 Area Agencies on Aging's (AAA's) provision of and compliance with the Older Adult Protective Services Act (OAPSA), law, program and documentation standards, Department of Aging policies, and the overall quality of service provided by the AAAs under OAPSA.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Maintain a thorough and comprehensive knowledge and understanding of the Protective Services law, regulations, and the Pennsylvania Department of Aging (PDA) policies and procedures.
Maintain a strong knowledge of the application/system utilized by PDA and the AAAs to review consumer records and identify areas of non-compliance with statutory and departmental directives.
Independently review cases and apply expert knowledge of the Protective Services program to consistently evaluate a AAA’s performance quality and regulatory compliance for each case evaluated as part of the Comprehensive Aging Program Evaluation (CAPE) review.
Work with colleagues to obtain group consensus on all CAPE review decisions relative to a AAA's compliance with statutory requirements and department policy or procedure.
Routinely serve as the assigned team lead for managing all aspects of the CAPE review process, including working within a review team, documenting all outcomes, scheduling meetings, communicating outcomes to the Bureau of Protective Services Technical Assistance (BPS TA) staff, maintaining historical data/documents, and ensuring all CAPE procedures/processes are completed accurately and successfully.
Utilize reporting software to run case-sampling reports, select case records, populate monitoring tools, and facilitate conference calls as part of the CAPE review process.
Review AAA Performance Improvement Plans (PIPs) submitted by the AAAs as a result of the CAPE review findings and work directly with the AAAs to provide recommendations and assistance with the development of the preliminary PIPs for approval by the BQA PS division supervisor.
Prepare written reports of monitoring and evaluation findings to relay the CAPE review results to BPS TA and AAA staff.
Participate in all on-site and virtual visits with AAA Directors/ Administrators that communicate CAPE review results.
Review Reports of Need received and documented by the PDA-contracted vendor responsible for responding to the State’s Elder Abuse Reporting Hotline to ensure compliance with regulations and PDA policy and procedures.
On a schedule prescribed by the supervisor or senior staff, review Reports of Need designated by the AAA as “No Need for Protective Services” to ensure PDA’s agreement with such designation and accurately document all reviews conducted and their outcomes.
Promptly forward to the Bureau of Protective Services any requests for technical assistance, public complaints, notifications of a media case, or any other received communications that are outside the purview of the BQA PS Aging Services Specialist’s responsibilities.
Communicate clearly and professionally both orally and in writing in all levels of groups and individual communications.
Represent the division, bureau, or department on committees, workgroups and taskforces as assigned by the supervisor or senior staff.
Fulfill public speaking assignments relative to PDA program monitoring activities.
Complete special projects and other duties as assigned by supervisor and senior staff.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Employee works independently, with minimal supervision, consulting supervisory and senior staff as necessary.

Independently reviews all cases within a CAPE case sampling report and utilizes their knowledge of OPASA regulations and PDA policy to determine AAA compliance for each case.

As a Team Lead for individual AAA reviews, sets timelines for the completion of record reviews and schedules conference calls with the team and other appropriate staff to review results with the supervisor.

Team Lead communicates independently with the assigned BQA/QCU lead with respect to all established monitoring procedures including the scheduling of visits/calls, audit findings, and the review and approval of Performance Improvement Plans (PIPs) with the approval of the supervisor.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Proficient experience using the Microsoft Operating System and Office Products, including File Explorer, SharePoint/OneDrive, Outlook, Word, Excel, and Teams.

Licenses, registrations, or certifications:

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
 
 1. Organize and plan work, produce timely written work paying close attention to details.
 2. Work independently within broad parameters and work effectively within a team.
 3. Analyze forms, medical/legal documents, data, and case documentation for acceptable OAPSA compliance as demonstrated by an agency’s performance and tr
 4. Interpret laws, regulations, policy, procedures, and directives.
 5. Develop comprehensive reports.
 6. Travel as needed across the entire state of Pennsylvania, including areas that may or may not be accessible by public transportation.
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