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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50686084 |
Description Activated On: 7/22/2026 1:21:47 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The User Experience Designer leads and manages UX design services that improve digital and non‑digital Commonwealth experiences across multiple systems, channels, and user groups. The position independently determines design strategy, interaction direction, and testing approaches for enterprise initiatives and owns design delivery from discovery through evaluation. Designers in this role collaborate with agencies, product teams, and IT service providers to align business, operational, and user needs with solutions that advance human‑centered, accessible, and plain‑language practices. The designer ensures UX standards and design system guidance are consistently applied across projects and contributes to the Commonwealth’s broader service‑design maturity. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. • Leads and manages UX design services for supporting projects, including multi channel, multi system, or multi agency workflows. • Independently identifies and scopes UX problems, research needs, and design opportunities across services and operational touchpoints. • Determines UX strategy, research approaches, testing plans, and design methodologies for each project. • Conducts and evaluates UX activities including journey mapping, workflow modeling, wireframing, prototyping, usability testing, and concept evaluation. • Synthesizes qualitative and quantitative evidence into decision ready artifacts that influence product, service, and program decisions. • Serves as UX consultant and liaison between business stakeholders, agency partners, and IT service providers to align user needs with Commonwealth IT services. • Coordinates accessibility, usability, and inclusive design requirements across project deliverables and service areas. • Manages UX design timelines, deliverables, and dependencies, ensuring quality and timely outputs across multiple concurrent efforts. • Leads the application of UX design practices across project teams, agencies, and IT partners, offering guidance on standards and best practices. • Contributes to the enterprise design system, including updates to documentation, UI patterns, usage guidance, design tokens, and accessibility requirements. • Evaluates existing services and digital experiences, recommending improvements informed by research insights, evidence, and design heuristics. • Facilitates workshops, discovery activities, and collaborative sessions to support alignment, ideation, and service improvement. • Analyzes stakeholder, technology, policy, and operational constraints to determine feasible, accessible, and sustainable design solutions. • Coordinates UX considerations with enterprise product, engineering, policy, and accessibility teams to ensure designs fit broader Commonwealth service strategy. • Builds strong relationships across agencies and internal teams to advance human centered design practices and UX service maturity. • Maintains documentation and artifacts that support program standards, service clarity, and continuity across IT initiatives. • Performs other duties as required. • Travels as required. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. • Independently leads UX strategy, research needs, testing approaches, and interaction direction for assigned enterprise initiatives. • Establishes UX recommendations that influence product, service, and program decisions across teams and partner agencies. • Prioritizes UX design work across multiple projects, balancing impact, feasibility, enterprise goals, and stakeholder needs. • Resolves design related challenges autonomously, including stakeholder alignment, accessibility considerations, policy constraints, technical limitations, and complex interaction tradeoffs. • Determines appropriate UX artifacts and communication methods (e.g., workflows, prototypes, journey maps, evaluations) needed to support informed decision making. • Evaluates existing services and experience workflows, identifying opportunities for improvement and determining when to escalate issues that require supervisory or cross discipline involvement. • Coordinates UX considerations with product, engineering, policy, and agency partners, determining when additional expertise or cross team alignment is required. • Acts as the UX liaison between business units, agencies, and IT service providers, deciding how to frame and communicate user centered insights to influence enterprise outcomes. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Six years of professional information technology experience and a bachelor’s degree; -or- Ten years of professional information technology experience; -or- An equivalent combination of experience and training. Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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