Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 50686084	Description Activated On: 5/18/2026 4:53:58 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

The Senior User Experience Designer leads design initiatives involving multiple systems, channels, or stakeholders that improve digital and non‑digital services, including in‑person, paper‑based, and operational touchpoints across the Commonwealth. This position defines project design strategy, implements and maintains human-centered and accessible design practices, and guides multi‑system interaction and service design work. The role oversees testing and design system governance, ensures design quality, and drives alignment with product, engineering, and policy partners. This senior role shapes design standards, mentors designers, and contributes to service, product, and program decisions across the team and partnering agencies.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

• Defines design strategy and approach for projects that span multiple systems, services, or user groups.
• Leads interaction and service design efforts that include multi-system workflows, cross channel user journeys, wireframes, prototypes, and end to end service touchpoints.
• Establishes testing cadences and designs usability or concept evaluation studies that inform product decisions, mitigate risks, and validate solutions.
• Governs and evolves the design system, including UI patterns, design tokens, accessibility guidance, documentation, and contribution workflows.
• Provides mentorship and leadership by facilitating critiques, developing designer skills, and ensuring consistency and clarity in design outputs.
• Collaborates with product managers, engineers, policy staff, and agency partners on roadmaps, prioritization, and release planning; represents design in governance processes.
• Contributes to program documentation, including standards, checklists, templates, and onboarding materials that strengthen design practice.
• Advocates for accessibility, plain language, and ethical research practices; supports compliance and inclusive design activities.
• Builds strong working relationships across teams and agencies to advance user centered design practices.
• Plans and manages design timelines, deliverables, and dependencies across multiple concurrent projects.
• Performs other duties as required.
• Travels as required.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

• Independently determines design strategy, interaction approach, and service level direction for complex projects.
• Develops design recommendations that influence product, service, and program decisions across teams and agencies.
• Prioritizes design work across multiple projects based on impact, feasibility, and organizational needs, in consultation with their supervisor.
• Resolves design related challenges – such as stakeholder alignment, competing requirements, accessibility considerations, and complex interaction tradeoffs – in consultation with their supervisor.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Six years of professional information technology experience and a bachelor’s degree;

-or-

Ten years of professional information technology experience;

-or-

An equivalent combination of experience and training.

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

4.   N/A

5.   N/A

6.   N/A

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Plans and scopes design strategy, discovery activities, and approach.
2.	Supports decision‑making and alignment by articulating rationale, tradeoffs, and priorities.
3.	Leads UX design work, including service maps, wireframes, prototypes, and user journeys.
4.	Applies qualitative and quantitative methods to inform and validate design decisions.
5.	Synthesizes insights into design artifacts such as flows, prototypes, and recommendations.
6.	Facilitates workshops and other collaborative activities with cross‑functional partners.
7.	Manages concurrent design projects and ensures timely delivery of high‑quality outputs.
8.	Provides mentorship to designers and maintains design operations and processes.
9.	Ensures accessibility compliance through audit, remediation, and inclusive design activities.
10.	Travels as needed to support team, project, or stakeholder engagement.