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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50686708 |
Description Activated On: 2/11/2026 1:40:04 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Under the supervision of a Clerical Supervisor or manager, this position performs switchboard/call center duties and clerical support with the Bureau of Professional and Occupational Affairs, Board of Nursing to ensure its operations are conducted efficiently and effectively. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Answers incoming calls to the Board of Nursing call center. Utilizes processing system to determine application status when answering incoming calls to the Board of Nursing call center. Triages calls and forwards calls to the appropriate area for follow-up. Utilizes appropriate communication method to notify staff of inquiries received and makes note of these calls in the processing system. Interacts with the public via telephone contact. May provide general information regarding information related to application submission, application status, and/or any information provided on the public websites. Accesses the Resource Account and attaches documents to applications as directed. Enters data into processing system as directed. Performs other duties as assigned. Adheres to quality assurance standards |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Performs assigned duties under the direction of a Clerical Supervisor or manager. Supervisor reviews work performed at random intervals in addition to visual on the job review. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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