Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 50696826	Description Activated On: 8/25/2025 12:41:29 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

This position requires the applicant to answer calls and emails concerning the Low-Income Home Energy Assistance Program (LIHEAP) policy, eligibility, and procedures. The Energy Assistance Worker (EAW) will provide technical assistance on the Commonwealth of PA Access to Social Services (COMPASS) website and MyCOMPASS PA mobile application to those applying for LIHEAP online. In addition to connecting citizens to other community resources that may assist or supplement available services when a household is not eligible for LIHEAP, has exhausted their LIHEAP benefit, or has an extraordinary need that we cannot meet.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Constantly answer phone calls.

Constantly communicates effectively, both orally and in writing, with staff, clients, and public.

Constantly obtain and evaluate information to confirm eligibility or ineligibility for LIHEAP benefits.

Frequently interacts with employees, customers and management while frequently simultaneously utilizing various computer applications.

Frequently uses computer applications to generate written communication by utilizing forms, memos, emails, etc.

Operates various types of office equipment such as; but not limited to, personal computers, copy machines, telephones, etc.

Frequently perform mathematical calculations to confirm eligibility for LIHEAP.

Constantly learn and appropriately apply policies, procedures and regulations pertaining to LIHEAP programs.

Frequently learn job related materials through various media and teaching methods.

Constantly interact objectively and with sensitivity to employees, applicants, customers, management in stressful or difficult situations.

Assigned work duties are performed in a controlled office environment or a telework site.

Frequently-constantly, sitting on a chair for extended periods of time.

Constantly interact objectively with sensitivity to employees, applicants, and management in potentially stressful situations and settings by providing information and referrals appropriate to the nature of their needs.

Responsible to review e-mail and What's New for updates or information.

WORK CONDITIONS

Upon completion of a six-month probation period, you may have the opportunity to work from home (telework). Approval will be made in compliance with contract language. To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Determines when to seek supervisor’s assistance...

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

4.   N/A

5.   N/A

6.   N/A

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Establishes and maintains effective working relationships
2.	Communicates effectively both orally and in writing.
3.	Operates various types of office equipment.
4.	Uses various computer applications.
5.	Learns and applies current policies, procedures, and regulations.
6.	Effectively communicates with customers over the phone.
7.	Assembles, analyzes, and evaluates information.
8.	Performs mathematical calculations.
9.	Attends training, workshops, and meetings.
10.