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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50702854 |
Description Activated On: 1/13/2026 4:04:20 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The Operations Associate will support daily operations across multiple departments at the to ensure smooth and efficient functioning of the Governor’s Residence. This position will assist housekeeping, guest services, and event operations to ensure the highest standards of hospitality, cleanliness, safety and readiness. The incumbent must be able to shift responsibilities seamlessly based on operational priorities while maintaining professionalism, discretion, and flexibility. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. General Operations Support • Provide flexible support across Housekeeping, Guest Experience, and Maintenance departments based on daily operational needs • Respond promptly to direction from supervisor during peak activity periods, events, or urgent situations • Perform physical tasks including lifting, transporting, setting up, and breaking down furniture, equipment, and supplies • Maintain cleanliness, organization, and readiness of shared workspaces and storage areas • Identify operational needs for events and departmental daily duties proactively and take initiative to address them Housekeeping Support • Assist with room resets, deep cleaning, and turnover preparation • Ensure all rooms and common areas meet executive-level cleanliness, presentation, and readiness standards • Support laundry operations including washing, folding, organizing, steaming, and ironing linens • Replenish and organize linens, toiletries, and cleaning supplies throughout the residence • Monitor housekeeping and cleaning supply inventory and coordinate restocking as needed • Spot-clean high-traffic and public areas throughout the day Guest Experience & Hospitality Support • Assist guest experience and service teams with preparation, execution, and breakdown of official functions • Support table settings, room staging, and hospitality details for events and daily operations • Provide non-lead assistance during food and beverage service as directed • Run items, restock service stations, and assist with guest needs during events • Maintain confidentiality and adhere strictly to Residence security, protocol, and privacy standards • Organize and maintain guest experience inventory, equipment, and supplies Event Setup & Maintenance Support • Assist with setup and breakdown for meetings, receptions, dinners, and official events • Arrange furniture, décor, seating, and equipment according to event plans and layouts • Prepare dining and reception spaces to ensure service readiness and visual consistency • Support events during execution by maintaining cleanliness, guest flow, and space functionality • Restore spaces to standard configuration following events, ensuring readiness for subsequent use • Report maintenance or repair needs promptly to appropriate staff |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Exercise independent judgment in accomplishment of assigned tasks. Requests and receives guidance from the supervisor on unusual situations |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Prior experience in hospitality, facilities, events, maintenance, or general operations preferred Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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