Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 50703177	Description Activated On: 1/23/2026 10:44:40 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

This position is responsible for performing clerical functions related to all programs administered by the County Assistance Office. The duties of this position are performed under the supervision of the Clerical Supervisor.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Scanning & Imaging: Scans documents using a dedicated scanner and/or a multiple function device (MFD) to capture and categorize electronic images. Issues client receipts when necessary. Modifies electronic image sets using a computer terminal ensuring the electronic image is transposed to an electronic document, attached to the appropriate individual, and the correct personnel are notified.
Clean each multiple function device and dedicated scanner according to the manufacturer’s instructions.
Data Entry: Information from a data entry document is input into the Client Information System (CIS), Mapper, and/or any other automated system using a computer terminal.
Inquiry: Automated systems are accessed to obtain specific information as necessary.
Typing/Word Processing: Letters, forms, reports and envelopes are prepared as necessary.
Filing: Documents are filed in case records and case records are filed as required. Purges case records according to retention schedule.
Reception: Greet visitors to office to determine how they need to be served. Information must be accurately recorded and/or referred to the appropriate individual.
Sort and Distribute: Various types of information, including mail, computer printouts, case messages and logs are reviewed and sorted. File Cleared and distributed to appropriate receiving party.
Communicates with Supervisor: Discuss clerical procedure, personal problems and suggestions for improvement of overall job performance.
Performs additional designated work and other duties related to the functioning of the CAO as required.

Perform other related duties as required.

WORK CONDITIONS

• Assigned work duties are performed in a controlled office environment.

• In Counties with District Offices, employees may be reassigned to different worksites due to operational needs. Reassignments will be made in compliance with contract language.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Works with considerable independence within standard operating procedures; however, detailed supervisory guidance and review is received for new or unusual situations and changes in operating procedures and policies.
Prioritizing work assignments to ensure clients benefits are processed to meet organizational guidelines and delivery of excellence in customer service.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

4.   N/A

5.   N/A

6.   N/A

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Establishes and maintains effective working relationships.
2.	Communicates effectively both orally and in writing.
3.	Operates various types of office equipment.
4.	Uses various computer applications.
5.	Learns and applies current policies, procedures, and regulations.
6.	Conducts interviews and obtains information.
7.	Assembles, analyzes, and evaluates information.
8.	Performs mathematical calculations.
9.	Attends training, workshops, and meetings.
10.	Travels as needed.