Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 50704326	Description Activated On: 6/26/2026 2:53:00 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

Within the Pennsylvania Insurance Department’s (PID) Bureau of Licensing and Enforcement, this position performs management function performs program evaluation and compliance, provides expert technical guidance, and manages special projects, and program compliance efforts under the direction of the Field Investigations and Enforcement Division Chief.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Analyzes the Field Investigations and Enforcement program operations, including administrative and business processes, to identify operation and areas for business process improvement to ensure the efficiency of operations. Develops business process improvement based upon analysis. Makes recommendations and proposals to the Field Investigations and Enforcement Division Chief and Enforcement Bureau Director. Upon approval of recommendations, takes the lead in implementation of recommendations and change, including technological adoption/innovation and workforce succession planning within the Bureau.

Conducts research, data/information collection from various sources, including internal and external sources and partners (e.g., NAIC, other States’ Departments of Insurance, and other PA State partner agencies, etc.), and studies for special projects and operations within the Bureau to provide innovation and efficiency for the Bureau, Deputate, and Department.

Maintains up-to-date business data and information in databases and other file/record repositories and creates monthly and annual reports for the Director and Chief to include licensing timeframes and Enforcement Actions statistics to meet statutory reporting requirements and efficient operations of the Field Investigation and Enforcement program.

Drafts, reviews, maintains, and ensures the completed processing of Consent Orders within the Bureau, with the Administrative Hearing Office, Department’s Legal team, and other parties in a timely manner and within all statutory and regulatory requirements and all due process. Coordinates the Bureau’s attendance at hearings and the fulfillment and close out of Orders.

Serves as the Bureau’s lead POC for vendors and the Department’s Procurement Team for procurement of services and goods and contracts.

Provides input into legislative analysis, in conjunction with the Department’s Legislative Office on recommendation of statutory or regulatory changes and responses to written and verbal inquiries from legislators, the Governor’s Office and/or other stakeholders.

Coordinates the provision of expert technical guidance for public inquiries received through various email resource accounts and ensures timely and accurate responses from Bureau staff.

Attends and leads meetings in collaboration with the Division Chief, makes oral presentations, and prepares complex and/or sensitive correspondence for the Bureau Director's signature, or conducts special research projects concerning the operation of the Bureau of Licensing and Enforcement.

Handles case creations and closures in Enforcement databases and assists in processes incoming reporting of actions and complaints.

Performs other duties as assigned.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

An employee within this position is expected to work independently and collaboratively for areas of defined responsibilities on a daily basis. Work is performed with considerable independence within the legal requirements and Departmental regulations and is reviewed by the supervisor for compliance through reports, conferences, and meetings. Unusual issues and proposed new initiatives are to be discussed with chain of command.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Analyzes business processes for revisions.
2.	Develops and conducts studies.
3.	Provides technical guidance/presentations.
4.	Performs administrative and technical assignments.
5.	Communicate effectively verbally and in writing.
6.	Utilizes various electronic systems, tools, and applications in order to perform job functions.
7.	Maintains a consistent professional level of conduct and effective communications.
8.	Travels, including overnight, as required.
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