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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50704978 |
Description Activated On: 8/18/2026 9:27:18 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position is located in the Office of Mental Health and Substance Abuse Services’ Bureau of Community and Hospital Operations, Division of Western Operations. The incumbent in this position may be assigned from Headquarters or the Division of Western Operation’s Pittsburgh Field Office. The incumbent in this position may have the opportunity to work from home (telework) part-time up to 3 days a week. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. The incumbent in this position is required to demonstrate the following skills and perform the following duties and responsibilities: monitoring and oversight of the community-based mental health system including the ongoing evaluation of the behavioral health managed care system and the monitoring of the contracts between DHS and the counties involved in the behavioral health managed care system: • Be knowledgeable and provide consultation to county and provider staff on the Department’s rules and regulations regarding the provision of community mental health services. • Be knowledgeable and provide consultation to others about the contract components between the Department and counties within the Division of Western Operations, Office of Mental Health and Substance Abuse Services that are involved in the behavioral health managed care program. • Apply sound principles in collecting information/data, both routinely and on an ad hoc basis, and interpret and analyze information to assess compliance to contractual, regulatory, and departmental standards. • Monitor and provide ongoing technical assistance to counties, providers and managed care organizations pertaining to the local mental health program, including, o Review and follow-up on reports submitted by the county program/managed care organization, facilities and programs for compliance to state and federal rules, regulations and policies, and program standards. • Report findings of on-site and off-site visits within established time frames to allow for plans of correction as necessary, verification that corrective actions are being implemented, and/or for processing of licensing/approval certificates. • Participate, as requested, on task forces to provide input into policy, regulation, and contract development and expansion. • Participate in and assist in conducting conferences, trainings, seminars, symposiums, in the area of behavioral health managed care programs and mental health service delivery to insure a thorough knowledge of principles, methods, policies, contract issues, and regulations relative to community mental health. • Conducts investigation of complaints or major incidents onsite if necessary, related to client care, professional and administrative practices. Interviews involved parties including family members, consumers, administrators and treatment professionals. Prepares reports and recommendations for corrective action. Monitors compliance with the corrective actions. • Responsible for developing expertise in specific program and financial areas as assigned by supervisor such as children’s services, CASSP, serious mental illness, housing, older adult, Community Support Program and state and federal financial issues. • Conducts audits of county administrative practices and provider agencies with the Bureau of Financial Operations. Reviews audit reports, recommends issues requiring corrective action and assists with follow-up monitoring. Provides technical assistance to ensure compliance with recommendations. • Is knowledgeable of CHIPP contractual agreements with each county. Monitors established outcomes, reviews required data reports and identifies best practice and/or potential areas of non-compliance. • Overnight travel may be required to conduct on-site visits and/or attend organizational meetings in the communities and perform the duties as listed above. • Perform other related duties as required PERFORMANCE OBJECTIVES 1. To monitor the contract provisions of the behavioral health managed care program with counties in the Division of Western Operations of the Office of Mental Health and Substance Abuse Services 2. To provide accurate and relevant information regarding contract compliance to the Department, interested parties, and the community. 3. To detect urgent discrepancies in reporting mechanisms, problems within the service provisions and significant consumer issues in a timely manner for immediate resolution to allay adverse consequence to consumers, community, or the Department. 4. To track and report on the status of corrective actions and verify outcomes of completed corrective actions. 5. To commence annual inspections at least ninety (90) days prior to the expiration/ renewal date of the current Certificate of Compliance. Adheres to all timeframes completion of work including but not limited to the issuance of a Licensing Inspection Summary, Plan of Correction, and Verification in accordance with DHS Bulletin Number 14-Bul-107 and/or subsequent revisions/additions/replacement of this Bulletin. 6. To provide ongoing technical assistance to providers who require/request changes or upgrades to programs in order to meet applicable regulations. 7. To review and respond to complaints and incidents according to OMHSAS policy. 8. To review and comment as requested on pertinent draft bulletins, policies and procedures within the time frames established for review/comment. 9. To participate in training as required and as needs are identified. 10. Establishes positive, respectful, professional. proactive relationships with major stakeholder groups such as county administrators and their staff, family and consumer groups and other advocacy organizations. 11. To work independently from remote location(s). |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Able to work independently within the scope of the position. Complex or highly technical issues are discussed with the supervisor before implementation of action. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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