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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50705436 |
Description Activated On: 10/15/2026 4:05:41 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position is responsible for supporting the objectives of the Pennsylvania Lottery Security Division through oversight of retailer compliance, execution of in-depth research and data analysis related to security protocols. Proactive engagement with internal staff, retailers, law enforcement, and players is required to identify risks as well as to address security-related matters. The position plays a critical role in safeguarding the integrity and security of all gaming operations |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Conducts daily on-site visits to assigned retailers participating in retailer engagement to assess performance, ensure compliance, and maintain strong business relationships with retailers from a security and compliance standpoint. The purpose of the onsite visit is to verify that the retailer is complying with all Retailer Agreement requirements, Lottery laws, and Lottery operating procedures. This includes reviewing ticket inventory controls, confirming proper handling and payment of winning tickets, ensuring no discounting practices are occurring, and validating adherence to established suspension protocols. Ensures after each on-site visit, detailed notes and observations are recorded in both the internal Excel tracking database and Retailer Operations designated portal to ensure both PA Lottery areas are aware of details regarding retailer visits. Writes reports (retailer visits, incident analysis, etc.) summarizing key findings, actions taken, and any follow-up recommendations for supervisor review and further guidance. Ensures lottery policies and procedures are being met at all lottery locations by developing and reviewing checklists of required and/or recommended security measures. Performs regular security inspection visits to lottery regional offices and lottery retailers to ensure compliance with applicable directives and policies reporting findings to supervisor. Analyzes, validates or refutes, and resolves complaints and suspected irregularities received from lottery retailers and customers. Gathers, analyzes, and documents compliance and security-related issues and events pertaining to gaming activities. Answers inbound calls to the Lottery Security general phone line and assists callers, who may include retailers, players, vendors, law enforcement, or other staff. Assists customers, internal managers, and law enforcement in resolving lottery security issues. Conducts varied and detailed ticket certification and winning prize validations in accordance with confidential lottery requirements as directed. Applies knowledge of PA Lottery policies, procedures, and Pennsylvania laws to support all scratch-off and terminal-based games, along with iLottery gaming activities. Follows established policies and procedures initiating, prioritizing and escalating specialized case reviews to appropriate existing channels of authority (e.g., Office of Inspector General, State Police, local authorities, the Department of Revenue’s Office of Criminal Tax Investigations, etc.) for investigation and resolution. Conducts confidential research on possible illegal or unethical business practices involving PA Lottery retailers and/or customers. Utilizes reports and programs available to track anomalies associated with lottery products. Collaborates with lottery management on security issues related to compliance with national and international lottery organizations such as the Multi-State Lottery Association (“MUSL”), the North American Association of State and Provincial Lotteries (“NASPL”), and the World Lottery Association (“WLA”), along with issues related to PA Lottery scratch-off, terminal-based, and iLottery gaming activities. Makes formal written and oral presentations of research findings and recommendations to appropriate staff using computers, software, and other audio/visual equipment as necessary. Conducts criminal background checks and tax compliance checks on vendor employees and retailers as part of the lottery’s licensing process as directed. Follows procedures established by the PA Lottery and the Multi-State Lottery Association (MUSL) to validate winning tickets using proprietary technology from the lottery’s gaming system vendor. Travels to lottery retailer locations throughout Pennsylvania to conduct compliance visits as needed and/or as assigned by supervisor. Follows established tracking and reporting systems to ensure uniform handling of violations. Provides regular and ad hoc reports to Security Director and Deputy Director to keep informed on the operation and progress of compliance efforts. Demonstrates a commitment to the service-oriented culture of the Department. Applies LEAN thinking in day-to-day tasks. Stays mindful of internal controls and risk management when changes are made to a process. Treats others equitably and adheres to diversity and inclusion program requirements in the workplace. Performs other related duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Responsible to make independent, sound, and sometimes on-the-spot decisions when handling customer/retailer calls and when visiting lottery retailers in the field. Makes decisions for assigned functions within policies and recommends actions to supervisor on complex situations for feedback and approval, as needed. Provides immediate recommendations to address identified violations of lottery policies and procedures. Responds to complaints regarding alleged violations of rules, regulations, policies, procedures, or standards of conduct by collecting information and conducting research to provide a resolution, escalating situations to supervisor for additional support as needed. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. Class C Driver's License 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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