JOB TITLE: DIRECTOR, PROCESS REINVENTION, INNOVATION, AND STRATEGIC MANAGEMENT, REVENUE

JOB CODE: 01390

DEFINITION: This is professional managerial work directing the activities of the Bureau of Process Reinvention, Innovation, and Strategic Management (PRISM) in the Department of Revenue.

The employee in this job directs the planning, development, and implementation of the department’s strategic plan and modernization projects to ensure alignment of modernization efforts with departmental business strategies. Work involves developing and defining the strategies, goals, and objectives that formulate the department’s strategic plan; planning, organizing, and directing team managers and resources in support of the business aspects of modernization projects; ensuring that modernization projects conform to professional and Commonwealth standards; evaluating project effectiveness in meeting the established modernization goals; providing direction pertaining to the development of business processes and functional specifications; and reviewing, analyzing, and interpreting tax legislation for impacts to tax programs and bureau functions. Work also involves creating and updating department policies; leading the design and redesign of business processes; leading and approving the design and redesign of the configuration and customization of modernized systems to ensure they meet business process design and application requirements; overseeing systems testing; and directing the development and maintenance of the department’s data governance strategy, data conversion requirements, reporting requirements, and roles for systems security. Work includes directing the activities of department subject matter experts assigned to the project team and associated with the business aspects of the modernization projects. Work is performed with considerable independence and is subject to review by the Executive Deputy Secretary for Revenue through conferences, reports, and evaluation of program results.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Directs a professional staff engaged in managing all aspects of departmental modernization projects to ensure the requirements of tax laws and regulations are effectively incorporated and that modernization projects align with department business strategies.

• Directs the development of the agency strategic plan and develops and updates department policies to prioritize modernization projects and align them with department business strategies.

• Analyzes project request submissions for business case, feasibility, alignment with strategic plans, risk assessments, and costs.

• Directs and oversees the validation of application requirements to ensure that they meet overall business needs, are within project scope, and are internally consistent.

• Manages staff involved in preparing test scripts and data; testing system configuration and reports, interfaces, customizations, enhancements, forms, and workflows; assembly testing; and defining and designing reporting requirements for modernized systems.

• Directs collaborations between business and technical team members and users to confirm that integration requirements are identified, incorporated into project plans, and are satisfied.

• Directs the development, planning, implementation, and maintenance of the department’s data governance strategy.

• Directs the process of defining data conversion requirements to translate legacy data for use within new systems.

• Confirms business process designs and analyzes changes to existing roles, jobs, and teams.

• Reviews proposed legislation for possible impact on departmental business strategies and modernization projects and recommends whether the department should support, oppose, or seek to modify the legislation.

• Oversees the development and preparation of training materials related to new business process or modernized systems.

• Interprets tax legislation, rules, regulations, policies, procedures, standards, and objectives.

• Presents design decisions and project updates to executive management and other interested parties.

• Reviews and analyzes reports, correspondence, and memoranda to determine work being performed, project trends, and project effectiveness.

• Performs the full range of supervisory duties.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of tax programs, procedures, and policies.

• Knowledge of tax systems.

• Knowledge of the principles and practices of project management.

• Knowledge of the principles and practices of employee supervision.

• Ability to analyze and interpret tax legislation.

• Ability to analyze statistical reports.

• Ability to communicate effectively in writing.

• Ability to communicate effectively orally.

• Ability to establish and maintain effective working relationships.

FULL PERFORMANCE KNOWLEDGES, SKILLS, AND ABILITIES: (NOTE: These are expected of an employee performing the work of this job at the full performance level. These may not be evaluated by the State Civil Service Commission or used for Civil Service examination purposes and are not position-specific performance standards.):

• Knowledge of the methods and techniques used in developing and evaluating tax programs.

• Knowledge of the methods and procedures used to analyze proposed legislative changes to identify impacts on tax programs.

• Knowledge of the methods and techniques used in project evaluation.

• Knowledge of business analysis principles, practices, and techniques.

• Ability to present policy recommendations in a form conducive to program modifications and development.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• Seven years of professional tax program experience including three years of supervisory experience, and a bachelor’s degree;

or

• An equivalent combination of experience and training which includes three years of supervisory experience in a tax program.