5/25/2005    02210

STATE LIQUOR STORE ADMINISTRATOR 2 

DEFINITION: This is administrative and supervisory work in the planning, coordination, and direction of a portion of the store operations program; or managing one of three operational regions for the Pennsylvania Liquor Control Board.

An employee in this job is responsible for the administration, management and implementation of a core business function related to the statewide operation and management of Board-operated liquor stores; or serves as an Assistant Regional Manager within one of three statewide operational regions. Work involves supervising staff engaged in evaluating, developing and/or implementing effective administrative and operational policies and procedures related to core business functions and operations. As an Assistant Regional Manager, work involves providing administrative support to the Regional Manager in ensuring the efficient and effective operation of approximately 220 liquor stores in accordance with prescribed policies and procedures; and managing all regional store employee training, all store maintenance, and the processing and coordination of all disciplinary actions. In central office, work involves directing and managing an administrative support section responsible for product management, administration, operations, customer programs or facilities design. Central office work involves exercising independence and initiative in carrying out assignments and frequently consulting with and advising central office and field administrators. Work is assigned and reviewed by an administrative supervisor through conferences, written reports, and an evaluation of results.

EXAMPLES OF WORK: Serves as bureau representative on the Listing Committee for new product evaluations.

Determines the distribution of "One-Time Buy" promotional items.

Determines the distribution for all holiday gift items purchased by the Board.

Coordinates the development and distribution of all product marketing related signage used in the Board's liquor stores.

Directs the statewide Lab Sample Program in conjunction with the PA State Police Laboratory.

Directs all marketing related business functions such as Holiday Buildup, merchandise reclaim, automated ordering, distribution center operations and contract evaluation, specialty merchandise, debit/credit card operations, coupon programs, merchandise rebate programs, special customer programs, and licensee sales.

Coordinates Store Operations’ participation in Accessories Program.

Coordinates all human resource activities related to the efficient and effective operation of Board-operated liquor stores such as regular hiring, seasonal hiring, and promotions.

Develops administrative programs for the monitoring of scheduling, overtime, temporary assignment, regular hours, vacation hours and holiday hours.

Manages the Store Quota/complement program.

Participates as a team member in contract negotiations.

Assists in the bureau budget process by developing cost estimates for store salaries, wage employees, overtime, temporary assignment, and out-service training.

Serves as a project manager for information technology projects/programs.

Serves as Store Operations’ subject matter expert for SAP.

Serves as a member of the PLCB Audit Review Committee.

Coordinates with Comptroller, Special Accounting, to resolve sales reporting and bank deposit problems.

Develops store design and layout configurations based upon product selection offerings, location, marketing goals, and customer base to include such issues as design aspects, building material, color, lighting, carpeting, ceilings, flooring, and shelving.

Develops building specifications for owners to follow when constructing or renovating a leased facility.

Inspects premises being constructed to ensure compliance with specifications, rejecting any inadequacies.

Manages the liquor stores' component of the Board's Energy Conservation Program.

Coordinates the Board's statewide liquor store maintenance program.

Participates in regularly scheduled store inspections and visits.

Responds to inquiries from customers, vendors, legislators and the general public.

Oversees the conduct of studies, preparation of reports, and development of recommendations for the initiation and modification of operational practices and procedures.

Conducts meetings to discuss and formulate administrative and operational policies, programs, and procedures related to the operation of state liquor stores.

Provides direct administrative and managerial support to one of three Regional Managers.

Directs the regional liquor stores training program to include supervising all Training Managers.

Manages the regional liquor stores maintenance program to include renovations, repairs and store upgrades.

Manages the investigation and processing of store disciplinary actions within a region.

Employees in this job may participate in the performance of their subordinates' work consistent with operational or organizational requirements.

Performs the full range of supervisory duties.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the functions, operating policies, and objectives of the State Stores Program.

Knowledge of the procedures, practices, and records (hard copy and electronic) normally maintained by Pennsylvania's state-operated liquor stores, including inventory and cash methods and records.

Knowledge of the principles and practices of public administration.

Knowledge of the laws, rules and regulations governing the operation of Pennsylvania's state-operated liquor stores.

Knowledge of modern merchandising and retailing methods.

Ability to exercise judgment and discretion in developing, implementing and interpreting policies and procedures.

Ability to organize and direct the work of subordinate employees.

Ability to plan and direct studies, and to effectively judge soundness and feasibility of recommendations.

Ability to understand, carry out and transmit complex orders and directives.

Ability to speak and write effectively.

Ability to establish and maintain effective working and liaison relationships with associates, subordinates, agency management officials, industry and government officials, and the general public, and to deal tactfully with any problems that may arise.

MINIMUM EXPERIENCE AND TRAINING: One year as a State Liquor Store Administrator 1;

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Six years of liquor store management/administrative experience. Management/Administrative experience that involved the review, analysis and implementation of procedures, policies and directives in an organization of similar complexity may be substituted for the liquor store experience on a year-for-year basis. College education may be substituted for experience on a year-for-year basis, to a maximum of two years;

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An equivalent combination of experience and training. College education may be substituted for experience on a year-for-year basis, to a maximum of two years.