Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
05094 12 ST A3 C 806-04 05/04/2023
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JOB CODE: 05094

SERIES NATURE OF WORK: The Human Resource Manager job series describes work in managing human resource (HR) services for an assigned agency or agencies.

DEFINITION: This is professional managerial human resource work in directing an HR program in the largest and most complex commonwealth agencies. An employee in this job directs a human resource program that includes services that are delivered at the local level in conjunction with consolidated services that are provided by enterprise organizations. Work involves serving as the primary HR point of contact for agency executive staff and providing strategic guidance and consultation on HR resolutions to agency issues; directing employee relations and workforce support services; managing limited talent acquisition, organization management, and talent development services; and overseeing time administration and EPR administration functions. Supervision is exercised over professional, para-professional, and clerical staff. Supervision is received from a higher-level administrator in the Office of Administration, with an indirect reporting relationship to the agency’s/agencies’ Deputy Secretary for Administration. Work is reviewed through meetings, reports, and an evaluation of overall program results.


• Positions at this level typically exist in the largest agencies characterized by an extensive variety of highly complex and sensitive programs, intensive and varied labor and employee relations issues, extensive wage and seasonal employment programs, atypical recruitment and placement challenges, complex salary administration problems, and field facilities or district offices which generally have dedicated full-time human resource field staff.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Directs an HR program for an assigned agency or agencies including HR work that is operational in nature.

• Serves as the HR point of contact to agency executive and program management staff.

• Coordinates with enterprise partners that deliver consolidated services and provides assistance, when requested.

• Participates in agency meetings by presenting human resource program information or initiatives.

• Collaborates with agency executives and management staff to assess the HR needs of program areas.

• Evaluates, interprets, applies, and implements commonwealth HR policies, considering agency needs and applicable HR laws and regulations.

• Establishes agency specific HR procedures through the interpretation, application, and implementation of broader commonwealth HR policies.

• Monitors and evaluates the effectiveness of HR programs managed.

• Manages and evaluates HR staff and activities in HR field operations.

• Directs investigations for employee relations issues and complaints.

• Provides guidance to supervisors and managers on labor relations matters, including contract interpretation, employee performance, alleged employee misconduct, disciplinary actions, and employee grievances.

• Interprets the provisions of the collective bargaining agreements for agency supervisors and managers and ensures terms of collective bargaining agreements, merit system regulations, and policies are adhered to when discipline is initiated.

• Oversees staff providing intake and background check services as part of the talent acquisition process.

• Supervises staff responsible for analyzing and processing supervisor change requests.

• Supervises staff responsible for carrying out the position description program that involves providing position description support and training to agency supervisors.

• Consults with agency executive staff and the Bureau of Organization Management regarding strategic discussions for agency reorganization proposals.

• Oversees staff responsible for developing functional training courses and delivering agency specific training and coordinates with enterprise talent development for conceptual or theoretical courses.

• Oversees staff responsible for coordinating the agency’s complement within GBO authorizations.

• Coordinates and ensures appropriate role assignments for agency positions.

• Tracks and promotes the usage of employee performance reviews.

• Supervises HR employees who are responsible for assigned program areas.

• Employees in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.


• Knowledge of the principles and practices of human resource administration.

• Knowledge of the methods and techniques used in researching, reviewing, and analyzing data.

• Knowledge of the principles and practices of strategic planning.

• Knowledge of project management methods and techniques.

• Knowledge of the principles and techniques of employee training and development.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to apply critical thinking skills to identify and resolve problems.

• Ability to analyze and interpret policies, procedures, and regulations.

• Ability to analyze and interpret written information.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

• Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• One year of experience as a Human Resource Manager 3 or Human Resource Director, PLCB (commonwealth titles);


• Eight years of analytical experience that includes seven years of professional human resource experience and one year of supervisory experience, and a bachelor’s degree;


• An equivalent combination of experience and training that includes one year of supervisory experience.