Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
05265 10 ST A3 N 754-09 11/05/2019
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JOB CODE: 05265

DEFINITION: This is responsible professional and administrative work directing the Bureau of Equal Employment Opportunity (EEO) Investigations in the Office of Administration.

The employee in this job is responsible for directing the investigation of EEO complaints filed by commonwealth employees in agencies under the Governor’s jurisdiction, as well as independent agencies, boards, and commissions. Work involves developing and revising EEO investigative policies and procedures; evaluating the effectiveness of the commonwealth’s EEO investigations program by establishing, implementing, and monitoring performance metrics; ensuring compliance with applicable state and federal laws, regulations, and policies; and identifying discriminatory practices in commonwealth employment and proposing and implementing strategies to mitigate potential risks. An important aspect of the work involves providing technical guidance to staff and key stakeholders, especially on unique and highly sensitive issues that may have enterprise-wide impact. Supervision is exercised over professional, technical, and clerical staff. Work is performed with considerable independence and is subject to review for results attained and overall effectiveness.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Oversees the conduct of investigations for internal discrimination complaints.

• Monitors and evaluates the effectiveness of an enterprise-wide EEO investigations program.

• Directs the analysis of proposed and existing legislation to determine potential impact on EEO discrimination complaint investigations.

• Provides technical discrimination complaint investigation assistance to commonwealth staff and key stakeholders.

• Manages the collection, analysis, and reporting of quantitative data.

• Oversees the provision of enterprise-wide training on EEO topics, such as state and federal statutes, complaint investigations, sexual harassment, and reporting requirements.

• Expedites complaint resolution by offering guidance on available grievance channels, time constraints for filing, and advisability of multiple filings.

• Performs the full range of supervisory functions.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.


• Knowledge of laws and regulations governing EEO, non-discrimination, and disability-related matters.

• Knowledge of the employment problems of minorities, women, and other disadvantaged persons, and how these problems affect employment and the work environment.

• Knowledge of the principles and practices of human resources management.

• Knowledge of investigative principles and practices.

• Knowledge of interviewing methods and techniques.

• Knowledge of data collection methods and techniques.

• Knowledge of research principles and practices.

• Knowledge of report writing methods and techniques.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to analyze and interpret statistical data.

• Ability to analyze and interpret policies, procedures, and regulations.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively in writing.

• Ability to communicate effectively orally.

FULL PERFORMANCE KNOWLEDGES, SKILLS, AND ABILITIES: (NOTE: These are expected of an employee performing the work of this job at the full performance level. These may not

be used for merit system evaluation or examination purposes and are not position-specific performance standards.):

• Knowledge of agency programs and projects.

• Ability to conduct reviews of programs and projects to identify problems, devise solutions, and measure performance against stated goals and objectives.

• Ability to plan and direct the work of others.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• Five years of professional equal employment opportunity program experience, which includes two years of investigative experience, and a bachelor's degree;


• An equivalent combination of experience and training, which includes two years of investigative experience.