JOB TITLE: CHIEF, LICENSING OPERATIONS DIVISION, DDAP

JOB CODE: 38201

DEFINITION: This is responsible administrative and professional work directing the Licensing Operations Division in the Department of Drug and Alcohol Programs (DDAP).

The employee in this job directs the process to license new Substance Use Disorder (SUD) treatment providers and recovery houses to ensure that state and federal health and safety standards are met. Work involves directing license application reviews and facility inspections for potential new SUD providers and recovery houses; overseeing approval inspections for Narcotic Treatment Programs (NTP); directing investigations of complaints and unusual incidents; managing staff providing consultative and technical assistance to providers to ensure compliance with programmatic and regulatory requirements; and developing, implementing, and maintaining division policies and procedures. Work also involves analyzing licensing, complaint, and incident data to identify trends; participating in developing and implementing statewide SUD program policies, goals, and measures to evaluate service delivery; and analyzing and recommending new or revised legislation and regulations to improve division operations. Supervision is exercised over supervisory and professional staff. Work is performed independently and is reviewed by the bureau director for overall program quality and attainment of program goals and objectives.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Oversees the conduct of pre-survey reviews and on-site licensing inspections of new SUD treatment facilities and recovery houses.

• Reviews, analyzes, and interprets proposed federal and state legislation and regulations to evaluate potential impacts on division operations.

• Develops recommendations and revisions to agency regulations, standards, and policies governing statewide licensing activities for SUD treatment providers and recovery houses.

• Conducts program evaluations to ensure program objectives are being met, outcomes are consistent with the department’s mission, and departmental resources are being used as effectively as possible.

• Oversees the tracking, review, and analysis of complaints and unusal incidents reported to division staff and ensures appropriate follow-up.

• Oversees the licensing application process for NTP programs and related communications with the Subtance Abuse and Mental Health Services Administration to ensure compliance with and enforcement of treatment regulations.

• Participates on policy committees and workgroups to provide outreach and communication to stakeholders.

• Tracks and reports on annual off-site licensing reviews when on-site reviews cannot be conducted, and prepares recommendations and correspondence to address issues impacting the delivery of services.

• Analyzes and evaluates community SUD program needs and serve as a consultant to stakeholders on program development.

• Performs the full range of supervisory duties.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the laws, policies, and regulations related to SUD treatment.

• Knowledge of the theories, principles, practices, and developments in SUD treatment, prevention, and intervention.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Knowledge of the principles and practices of employee supervision.

• Ability to analyze and interpret legislation, regulations, policies, and procedures.

• Ability to analyze and interpret numerical information.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• Five years of professional experience in a human services or social services program providing direct social services, case management services, substance use disorder services, program planning, program monitoring, or program evaluation, including one year of professional supervisory experience in substance use disorder services, and a bachelor’s degree;

or

• An equivalent combination of experience and training that includes one year of professional supervisory experience in substance use disorder services.