JOB TITLE: CHIEF, PROGRAM MONITORING DIVISION, DDAP

JOB CODE: 38240

DEFINITION: This is responsible administrative and professional work directing the Program Monitoring Division in the Department of Drug and Alcohol Programs (DDAP).

The employee in this job directs, plans, develops, and maintains the state program for problem gambling, and oversees quality assurance reviews of substance use disorder (SUD) and problem gambling delivery service systems. Work involves directing the development of services for the prevention, education, and treatment of compulsive and problem gambling; and ensuring monitoring plans, methods, tools, and processes are current, relative, and effective in measuring program outcomes and contract compliance. Work includes reviewing policies, procedures, and proposed legislation to determine the impact on SUD and problem gambling providers and establishing division goals and objectives based on best practices and methodology. Supervision is exercised over supervisory and professional staff. Work is performed independently under the general direction of the bureau director and is reviewed through reports and conferences for attainment of program goals and objectives and overall program quality.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Supervises staff responsible for monitoring Single County Authorities (SCAs), problem gambling providers, and sub-recipients to ensure the appropriate delivery of services and utilization of federal and state funds.

• Reviews monitoring reports to determine compliance with federal and state laws, policies, regulations, and requirements.

• Evaluates quality assurance processes to ensure criteria, tools, methods, and monitoring processes are current and relevant.

• Directs the development and implementation of corrective action plans for SCAs and problem gambling providers and recommends department sanctions for noncompliance.

• Directs staff responsible for developing and implementing public programs to educate clinical staff and casino employees about compulsive and problem gambling, treatment options, and prevention programs; and maintaining a hotline for public information, referral services, and crisis services.

• Develops recommendations and revisions to agency regulations, standards, and policies governing statewide treatment and prevention services for SUD and problem gambling.

• Oversees the development and maintenance of manuals to provide SCAs and problem gambling providers with information to implement administrative, program, and fiscal requirements.

• Researches and evaluates best practices for the department to improve its current monitoring process; develops recommendations and strategies for implementing approved plans.

• Collaborates with other division directors and department staff to ensure that program goals and objectives are incorporated within a comprehensive quality assurance assessment process.

• Directs the preparation, review, and submission of requests for proposals to obtain funding for problem gambling treatment programs and other statewide treatment initiatives.

• Represents the department on various boards, associations, and commissions.

• Reviews proposed legislation to determine the impact upon SUD and problem gambling providers and recommends modifications to DDAP policies based on new legislative requirements.

• Develops, coordinates, and presents information to educate program providers and the public on SUD and problem gambling treatment services in the commonwealth.

• Performs the full range of supervisory duties.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the theories, principles, practices, and developments in the field of substance use disorders.

• Knowledge of laws, policies, and regulations related to substance use disorder prevention, treatment, and recovery support services.

• Knowledge of research and statistics as applied to substance use disorder delivery systems.

• Knowledge of laws and regulations governing the collection and reporting of health statistics.

• Knowledge of the principles of population studies as they apply to substance use disorder treatment and treatment for compulsive and problem gambling.

• Knowledge of the principles and practices of employee supervision.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to analyze and interpret legislation, regulations, policies, and procedures.

• Ability to analyze and interpret written and numerical information.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

• Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• Five years of professional experience in a human services or social services agency providing services in direct care, case management, program monitoring, contractual compliance, quality assurance, or program planning, including one year of experience in the substance use disorder field and one year of professional supervisory experience in a human services or social services agency, and a bachelor’s degree;

or

• An equivalent combination of professional experience and training in a human services or social services agency providing services in direct care, case management, program monitoring, contractual compliance, quality assurance, or program planning, which includes one year of experience in the substance use disorder field and one year of professional supervisory experience in a human services or social services agency.